Over 12 years of diverse experience and a solid technical background working for Sarcom, Inc.  Received 3 customer satisfaction awards.  Proven ability in the support of complex multi-site computer network environments.

 

Strong problem analysis and troubleshooting skills; global view with attention to detail.  Comfortably multi-task in demanding environments. 

 

Experience working with Cisco network equipment and HP servers.  Core skills in network design, consulting and implementation.  Installation of small to large enterprise networks; security assessments; analysis and recommendations; administration and support. 

 

Sarcom Experience                      1996 - Present

 

Medium Hospital (Current Position)

·          Lead Engineer for all on-site network and server support.

·          Exchange administrator for over 1000 mailboxes.

·          Administrator for a Windows 2003 Active Directory domain.

·          Provide support for over 120 LAN, WAN, and Wireless Cisco devices.

·          Provide support for over 100 HP servers.

·          Recommend software and technologies.

 

Medium Insurance Company

·          Lead Engineer for the Exchange 5.5 to Exchange 2003 migration project.

·          Lead Exchange administrator for over 1200 mailboxes.

·          Administrator for a Windows 2003 Active Directory domain with multiple sites and over a 1000 users.

·          Redesigned and maintained the DNS infrastructure.

·          Designed, implemented, and maintained WSUS.

·          Supported and repaired the hardware for 100 servers.

·          Implemented and maintained various server and network monitoring tools, i.e. MOM and IPSentry.

·          Day-to-day server and network support.

·          Recommended software and technologies.

 

Large Energy Company

·          Supported and repaired the hardware for over 500 servers for a major energy company.

·          Handled all the server issues for the remote locations all over the state of Indiana.

·          Built, configured, and replaced servers that go off of lease.

·          Monitored and managed the servers using Compaq Insight Manager 7.

·          Ordered parts and maintained the spare parts cabinet.

 

Large Electronics Manufacturer

Team Leader, Network Administrator and Hardware Support Engineer

  • Team Leader and Windows NT/2000 server administrator for a manufacturing plant in North Central Indiana. 
  • Supported 12 file-print, application, and Exchange servers in an Ethernet LAN environment consisting of Accelar 1200, Bay Network switches and various Compaq and HP servers. 
  • Researched and tested new software and hardware products and solutions.
  • Provided various status reports to management.
  • Ordered equipment, parts and supplies.
  • Administered the intranet website, and created all technical documentation for that site. 
  • Configured hardware and software on new Compaq desktops.
  • Desktop support for over 500 users.
  • Ran network cable and installed network jacks.

Team Leader, Server Administrator and Hardware Support Engineer

·          Team Leader and originator of the Production Support Team for a Central Indiana company.

·          Provided Level 2 server support for the production environment consisting of 150+ Compaq servers and Level 1 support on all routers and switches. 

·          Charged with the daily operations of the Production Support team implementing all changes and upgrades through the Change Management Process. 

·          Wrote performance reviews and performed interviews. 

·          Worked closely with the customer’s IT department and the Sarcom Team to develop documented processes and procedures.

·          Created the Production Support Intranet site that the customer and Sarcom staff used on a daily basis for troubleshooting tips, network and server status, documentation, and procedures.

·          Maintained and optimized all servers, creating a more efficient network, which increases employee productivity.

·          Built and installed all servers and troubleshot hardware and software problems. 

·          Setup, configured, and maintained the Cybex system. 

·          Setup new users with network logons, e-mail accounts, and Fax Sr. accounts.

·          Monitored routers and servers with network monitoring tools.

Team Leader, Desktop Support Technician

·          Supervised eight other desktop support technicians. 

·          Responsible for the software and hardware break/fix of 1000+ end users, including many VIPS and Senior Management.

·          Wrote performance reviews and performed interviews. 

·          Repaired and maintained all the HP and Okidata printers.

 

 

 

Certifications

Cisco

CCDP - Cisco Certified Design Professional

CCDA - Cisco Certified Design Associate

CCNA - Cisco Certified Network Associate

RSSS - Routing and Switching Solutions Specialist

LCSARS – Life Cycle Services Advanced Routing and Switching

 

Microsoft

MCSE - Microsoft Certified Systems Engineer 2003: Messaging

MCSE - Microsoft Certified Systems Engineer 2003: Security

MCSE - Microsoft Certified Systems Engineer NT 4.0

MCP+I - Microsoft Certified Professional Plus Internet

MCP - Microsoft Certified Professional

 

Comptia

Comptia A+

Comptia Server+

Comptia Security+

 

Hewlett Packard

APS - HP Accredited Platform Specialist: Proliant Servers

 

Planet3 Wireless

CWNA - Certified Wireless Network Administrator

CWSP - Certified Wireless Security Professional

 

Hardware Skills

Cisco AP's, Router, Switches, and Firewalls: 1600, 1700, 2500, 2600, 3600, 7200, 7500; Catalyst 1900, 2900xl, 2950, 3550, 4000, 4500, 6500; 3005, PIX515 Firewall, AP340/350/1200

 

HP/Compaq: EVA 6000 SAN, Desktops, Servers, Tape Libraries, and KVM systems.

 

Many others including...

Dell, Exabyte, IBM, Raritan, StorageTek, and Toshiba

 

Software Skills

Windows: 2003/2000/NT/XP/2000/98/95, Active Directory, Exchange 5.5/2000/2003, WSUS, MOM, IAS, ISA, RRAS, and Certificate Services.

 

Cisco: CiscoWorks 2000, Cisco ACS, Cisco Wireless LAN Solution.

 

Symantec: Netbackup and Backup Exec. Symantec Mail Security for SMTP Gateways, Symantec Mail Security for Exchange, and Symantec Antivirus.

 

Many others including...

API, Citrix, Barracuda, HP, SolarWinds, and VMware.

 

References available upon request